Refund Policy

At Shohayok Technologies Ltd., we strive to provide high-quality digital products and services. This Refund Policy outlines the conditions under which refunds may be issued for our websites, applications, software, and related services (collectively, “our Services”).

1. General Policy

All sales are generally final. Refunds are only provided under the specific conditions described below. By purchasing any product or service from us, you agree to this Refund Policy.

2. Development Fees

Custom software development fees, project development charges, and any related professional service fees are strictly non-refundable. Once development work has started or a project agreement has been confirmed, no refunds will be issued under any circumstances.

3. Ready-Made Software & SaaS Subscriptions

For ready-made software products and SaaS (Software-as-a-Service) monthly subscriptions:

• New users only: A full refund may be requested within 1 (one) day of the initial purchase or subscription activation.
• Refund requests must be submitted within this 24-hour window. After 1 day, no refunds will be provided for SaaS subscriptions.
• This policy applies only to the first subscription period of new users. Renewals and subsequent payments are non-refundable.

4. Hardware & R&D

Any hardware products, physical devices, or Research & Development (R&D) related costs and services are completely non-refundable. This includes but is not limited to custom hardware solutions, prototypes, and R&D project fees.

5. Payment Methods

We accept payments through the following gateways:

• EPS Gateway
• BanglaQR

Refunds (when applicable) will be processed through the same payment method used for the original transaction. Processing times may vary depending on the payment provider and typically take 7–14 business days after approval.

6. How to Request a Refund

To request a refund (only applicable under Section 3), please contact us within the eligible timeframe with the following details:

• Your full name and registered email address
• Order / Transaction ID
• Date of purchase
• Reason for the refund request

We will review your request and notify you of the decision via email.

7. Non-Refundable Situations

• Development fees and custom project work
• Hardware and R&D related purchases
• SaaS subscriptions after the 1-day window
• Renewal payments and subsequent subscription cycles
• Any service already delivered or consumed

8. Updates to This Policy

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated “Effective Date.” Continued use of our Services after any changes constitutes acceptance of the new policy.

9. Contact Us

If you have any questions regarding this Refund Policy or need to submit a refund request, please contact us at:

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